Q: Which email address should I use when registering for myLASERS?
A: LASERS suggests using a personal email address to register with myLASERS. Using your work email address can pose issues if you switch agencies and/or retire and no longer have access to that email account.
Q: What is Multi-Factor Authentication (MFA)?
A: Multi-Factor Authentication (MFA) improves security by requiring something you know (ID & password) and something you have (security code sent to your phone via text or voice call). By having these two factors, it increases the difficulty of an online hacker being able to access your account.
Q: I don't have a cell phone, can I still use Multi-Factor Authentication (MFA)?
A: Yes, MFA provides two options - SMS text to a mobile phone or a voice message to any phone.
Q: Is my information safe with myLASERS?
A: LASERS has implemented all the latest technologies to protect your data with the implementation of Multi-Factor Authentication(MFA).
With MFA, your password and a second factor security code will be needed to log in. The code will be sent to your phone via text or voice. This modern security feature protects your account by requiring a password (something you know) and a code sent to your phone (something you have).
With this new second factor, if a hacker steals your ID and password, they still cannot gain access to your account without having access to your phone with the security code.
Q: Which devices can I use for myLASERS?
A: myLASERS works on most desktop computers, laptops, tablets or phones.
It is important that your operating system and web browser are up to date. Older versions may not function properly.
Q: What are the system requirements to use myLASERS?
A: For the best myLASERS experience, please use a modern web browser such as Google Chrome, Microsoft Edge, Firefox, or Safari. Current versions of Windows 10, Mac OS, Apple iOS 13 or greater, and Android 11 or greater are supported.
Q: How do I change the email address or MFA phone number associated with my account?
A: Contact LASERS customer for assistance with updated the email address or MFA phone number.